Why in News?
Railways Minister Ashwini Vaishnaw launched the RailOne app in New Delhi. Designed as a one-stop solution for passenger services, it integrates ticketing, tracking, grievances, and more, supporting Indian Railways’ digital upgrade and improved passenger experience.
Description:
- Launched on: 1 July 2025
- By: Union Railway Minister Shri Ashwini Vaishnaw
- Occasion: 40th Foundation Day of Centre for Railway Information Systems (CRIS), at India Habitat Centre, New Delhi
Purpose / Features:
- One-stop solution for all passenger services on Indian Railways.
- Available on Android Play Store and iOS App Store.
- User-friendly, single-sign-on interface (login via mPIN or biometric).
- Supports existing RailConnect & UTS credentials.
Integrated Services on RailOne:
- Unreserved tickets (UTS) via R-Wallet with 3% discount.
- Live train tracking.
- Grievance redressal.
- E-catering.
- Porter booking.
- Last-mile taxi.
- Space-saving (avoids installing multiple apps).
Important Point:
- Reserved tickets will continue via IRCTC.
- RailOne is authorised by IRCTC, like other partner commercial apps.
Future Upgrade (PRS System):
- Modern Passenger Reservation System (PRS) planned by December 2025.
- Features:
- Agile, multilingual, scalable.
- 10x current load capacity.
- 1.5 lakh ticket bookings and 40 lakh enquiries per minute.
- Advanced seat choice, fare calendar.
- Inclusive features for Divyangjan, students, patients.
Vision Statement:
- Part of PM Narendra Modi’s vision to make Indian Railways the growth engine of India’s Vikas Yatra.
- Emphasizes democratizing technology and delivering world-class mobility to every passenger.
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