| Syllabus: GS-III, Subject: Economy , Topic: Banking and Financial Intermediaries, Issue: Integrated Ombudsman Scheme |
Context: Address by Shaktikanta Das, RBI Governor at the Annual Conference of RBI Ombudsman.
Important Insights:
- Emphasized the need for proper data protection measures.
- Deployment of AI in fraud prevention and for personalized customer service.
- Under the Integrated Ombudsman Scheme, RBI Ombudsman plays a crucial role in impartially resolving customer grievances.
| Reserve Bank – Integrated Ombudsman Scheme (RB-IOS), 2021:Objective: Provide cost-free resolution for complaints involving ‘deficiency in service’ by RBI-regulated entities if not resolved satisfactorily within 30 days.
Features: ● Centralized complaint registration through one portal, email, and address. ● Elimination of jurisdictional divisions among ombudsman offices. |
